Custom Order FAQs

Minimum quantities depend on the product, fabric and decoration. Send the quantity for each design so the applicable minimums can be confirmed in your quotation.

Send your product list with quantities by design, color and size. We will review whether the items can be ordered and shipped together, and confirm any separate minimum quantities.

Ask about availability for the designs you need. Stock, colors, quantities and dispatch dates must be confirmed before ordering.

Send your proposed quantity for each design. We can review it against material and production requirements and confirm whether the order is feasible.

Matching colors and artwork can be developed across fabric baskets, stockings, gift bags and calendars. Each item still needs its own specification, sample review and quantity assessment.

Send the product list, quantities, intended use and event date. Project capacity, delivery arrangements and any installation or display requirements need to be reviewed before confirming the scope.

List the quantity for each size and design. We will review the production requirements and confirm how minimum quantities and pricing apply to each variation.

Share the sample list and exhibition date. Availability, development costs and delivery timing need to be confirmed before planning your display around the samples.

Ask for any minimum quantity or order-value requirements in your quotation. These should be confirmed for the proposed product mix before you place the order.

Tell us the season and product types you are interested in. Ask for available references and confirm whether each design is a development example, a made-to-order item or available stock.

Custom samples help you review the material, shape, artwork and finish. Agree the sample specification, cost and approval steps before development begins.

Sample costs depend on the design, materials and construction. Any refund or credit against a bulk order must be stated in the quotation; it should not be assumed.

Sampling time depends on the design and material availability. Request a project-specific schedule that also allows time for delivery, your review and any revisions.

Send vector artwork where available, such as AI, EPS or PDF. Clear PNG or JPG references can help explain the design. File suitability and any preparation work are reviewed for the chosen decoration method.

Share your logo, theme and reference images. We can discuss the development work needed, including the scope, cost and review stages for a mock-up or sample.

Discuss your confidentiality and artwork-use requirements before sending sensitive files. Any NDA, design ownership or exclusivity terms need to be reviewed and agreed in writing.

Send the requested changes before production proceeds. Their feasibility and effect on costs, sample approval and delivery dates must be reviewed before the specification is updated.

Send drawings or clear references with dimensions. Pattern development, construction and any tooling requirements must be reviewed before costs, ownership and sampling arrangements are agreed.

Share your label artwork, hang tags and packaging requirements. Suitable options, costs and any separate packaging minimums will be reviewed with the product specification.

Discuss the shape, size, cuff, lining, hanging loop and decoration. Printed artwork, embroidery and labels should be reviewed on the chosen fabric during sampling.

Start with the intended contents and finished dimensions, then discuss fabric, closure, handles, lining and branding. Review the packing method alongside the bag design.

Share the pocket count, pocket dimensions, layout and display method. Numbering, seasonal artwork and hanging details can then be reviewed as part of the sample specification.

Discuss the basket dimensions, fabric, lining, handle and printed or embroidered artwork. Include ear shapes, bows or other character details in the brief so their construction can be reviewed.

Include the trim type, size, placement and attachment method in your brief. Feasibility, cost and any testing needs depend on the complete product and its intended use.

Send a reference for the gold or silver effect you want. The suitable technique, fabric compatibility, minimum quantity and cost need to be checked during development.

Discuss individual bags, hang tags, retail boxes and outer cartons with your product specification. Confirm packaging dimensions, artwork, quantities and cost before approval.

Provide the required wording, language and label placement for your sales market. The label material and application method should be reviewed with the final product design.

Specify the material and documentation you require. Availability, minimum quantity, cost and evidence for any recycled-content claim must be checked for the selected fabric.

State whether you need empty calendars or a filling service. Any sourcing, filling and packing work must be reviewed separately and included in the agreed order scope.

Production timing depends on the final specification, quantity, material availability and factory schedule. Confirm the production and dispatch dates in writing when agreeing your order.

Work back from your required arrival date and allow for design review, sampling, production, inspection and transit. Discuss your Easter, Halloween or Christmas deadline early so the schedule can be assessed.

Share the required arrival date, destination and quantity. Feasibility and any extra costs need to be checked against materials, production capacity and transport options before an urgent order is accepted.

Request the available payment methods with your quotation. The accepted method and payment instructions must be confirmed for your order before you transfer funds.

Deposit requirements, balance payments and sample payment terms are agreed for each order and recorded in the quotation or invoice. Confirm these terms before work begins.

Provide the destination, shipment size and required arrival date. Ask which transport options are available for your order, including whether your nominated forwarder can be used. Carriers and service levels require confirmation.

The information available depends on the agreed carrier and transport method. Confirm which shipment documents or tracking details will be supplied when arranging dispatch.

Include your destination and preferred delivery terms in the inquiry. The quotation should specify the agreed transport scope, costs and responsibilities; no particular delivery term is assumed to be available.

Describe whether you need bulk delivery or individual fulfillment. The available service, destination requirements and costs must be confirmed; do not assume direct-to-consumer fulfillment is included.

Tell us the intended age group, use and sales market. Confirm the applicable testing, labeling and documentation for the exact design, including trims or lighting components. Do not assume that a report for another product covers your order.

Choose a physical color reference during sampling and agree acceptable variation. Different fabric textures and dye lots can affect appearance, so discuss color matching across the collection before production.

Define the inspection checklist and acceptance criteria with the approved sample. If you require an independent inspection, agree access, timing, responsibility and cost before placing the order.

Care instructions depend on the fabric, decoration and construction. Request instructions for the finished design, especially for products with lights, trims or inserts; do not assume it is machine washable.

Tell us about any outdoor use before choosing the fabric and finish. Suitability for moisture, sunlight and the intended duration must be reviewed for the specific design.

List the product reports and shipping documents you need before ordering. Availability and scope must be checked for the exact product and destination; a product image alone is not evidence of certification.

Contact us with the order reference, affected quantities, photos and a description of the issue. Any claim period, evidence requirements and remedy should be agreed in the order terms. Replacement, credit or compensation is not automatic.

Send the previous order or sample reference. Confirm current material availability, colors, quantities and specifications before reordering; earlier prices and lead times may no longer apply.

Send the product type, dimensions, material preferences, artwork references and quantity per design. Include your sales market, destination, required arrival date and packaging needs.

Contact us with your preferred dates and the purpose of the visit. Appointment availability and any audit requirements should be agreed before making travel arrangements.

Send your product brief through the contact page or email info@holdflycrafts.com. The next step is to review the specification, quantity and commercial terms before sampling or production begins.